1. Introduction

Welcome to Sensational Bathrooms. These Terms and Conditions govern the sale of all products by us and your use of this website. By placing an order with us or using this website, you agree to be bound by these terms.

Sensational Bathrooms is the trading name of SENSATIONAL BATHROOMS LIMITED (Company Number 14086119), a company registered in England and Wales with its registered office at 3 Crewe Road, Sandbach, Cheshire, CW11 4NE.

Please read these Terms carefully before submitting your order to us.

2. Use of the Website

2.1. Accuracy of Content: We endeavor to ensure that all information on the website, including product descriptions, pricing, and availability, is accurate. However, errors may occur, and we reserve the right to correct any errors and update information at any time.

2.2. Intellectual Property: All content on this website, including text, graphics, logos, images, and software, is the property of Sensational Bathrooms or its content suppliers and is protected by UK and international copyright laws.

2.3. Privacy: Your use of the website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

3. Products and Ordering

3.1. Product Variations: Images of the products are for illustrative purposes only. Although we have made every effort to display the colours accurately, your products may vary slightly from those images.

3.2. Placing an Order: Your order constitutes an offer to purchase the products. All orders are subject to acceptance by us. We will confirm acceptance by sending you an email confirming that the products have been dispatched or are ready for collection (the “Order Confirmation”). The contract between us will only be formed when we send you the Order Confirmation.

3.3. Stock: All products are subject to availability. If we are unable to supply you with a product, we will inform you of this by email or phone and will not process your order.

4. Price and Payment

4.1. Pricing: The price of the products will be the price quoted on the website at the time you submit your order. Prices include VAT (where applicable) at the current rate chargeable in the UK.

4.2. Payment: We accept payment by Cash, Cheques, Debit Cards, and NFC Mobile Payments. We also accept the following Credit Cards: American Express, China Union Pay, Diners Club, Discover, JCB, Mastercard, and VISA. Payment must be made in full before dispatch or collection of the products.

5. Delivery and Risk

5.1. Delivery Area: We deliver products throughout UK mainland. Specific delivery schedules, access requirements, and costs are dependent on your location and order size; therefore, you must contact our staff for specific delivery details and confirmation prior to finalising your order.

5.2. Delivery Dates: Any dates quoted for delivery are estimates only. We will inform you if there is likely to be a delay beyond 30 days.

5.3. Risk: The products will be your responsibility from the time of delivery or collection. You own the products once we have received payment in full and they have been delivered.

6. Returns, Refunds, and Cancellations

6.1. Your Rights: As a consumer, you have legal rights under the Consumer Rights Act 2015, which include the right to receive products that are as described, fit for purpose, and of satisfactory quality. Nothing in these Terms affects your statutory rights.

6.2. Cancellations: If you are a consumer, you have the right to cancel your order within 14 days without giving any reason (the “cooling-off period”). This period starts on the day after you receive the goods.

6.3. Faulty Products: If a product is faulty or misdescribed, please notify us immediately. We will arrange for collection and, after inspection, provide a full refund or replacement.

7. Independent Installation Services Disclaimer

7.1. Independent Contractors: As stated on our Installation Process page, the bathroom fitters we recommend are independent third-party contractors, not employees or sub-contractors of Sensational Bathrooms.

7.2. Separate Contract: The contract for the installation service is solely and directly between you and the independent installer. Sensational Bathrooms is not a party to the installation contract and holds no contractual responsibility for the installer’s workmanship, timelines, or conduct.

7.3. Liability for Installation: Sensational Bathrooms shall not be liable for any acts, omissions, negligence, loss, damage, or delay caused by the independent installer. All claims or disputes relating to the installation work must be addressed directly with the installer you have contracted.

7.4. Guarantees: Any guarantees on the workmanship of the installation are provided directly by the independent fitter. Our product warranty remains valid for the goods we supply, irrespective of who performs the installation.

8. Our Liability

8.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

8.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or sub-contractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products.

8.3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business, or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

9. Governing Law and Jurisdiction

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.